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"It is without hesitation that we provide a testimonial for Hartland Insurance Agency and James McGrain. They quoted our automobile & homeowners insurances, and of course we were skeptical that they could do any better than our current provider. Boy were we wrong. They provided us with a very detailed quote and options to fit our specific needs, which we've never had before. James is a terrific agent who always kept us apprised of what actions needed to be taken care of. He was very mindful of customer satisfaction and even came to our office to process the paperwork. They are also an organization that gives back to their community, a trait we find highly commendable. We are happy to provide this testimonial for Hartland Insurance Agency."

~ Jana & Scott Warford


In the past two or three months I have been involved in two "fender benders". Luckily no one was hurt and neither accident was my fault. My car, however, needed to have repair work done for both. All I had to do was contact Chris Lutz and, like magic, everything fell into place. It is such a relief to know that I can count on her to assist me whenever I need her. She returns my call or email on the same day I contact her and always answers every question I have (not matter how silly) as if I were her only customer. I use to work in a print shop and I know how important customer service is. Chris knows that and she excels at it! All too often, in this day and age, service organizations lose sight of that fact. Chris is personable, professional and knowledgeable. It is refreshing to be treated as a person and not a number!

I could continue to go on and on about how wonderful she is but I think you get the picture. In fact, I recommend her to anyone who is looking for an insurance agent. I tell them that they won't find anyone better. My sister recently contacted her for insurance on her vehicles and she couldn't be happier. I just wanted to let you know what a gem you have in Chris and how happy I am with her.

~ Patricia Rodgers

I have had insurance with Innovative for over eight years and had Tim and Chris as agents, I have only had good experiences with them. I would never go anywhere else. They have been helpful even if I just call with a simple question, and make me feel comfortable and secure with my decisions about my insurance. Thank you!

~ Susan Shanks

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